Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@packoom.com. Please note that returns will need to be sent to the following address:
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@packoom.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@packoom.com.
Return & Refund Policy – Packoom (US)
We want you to be fully satisfied with your purchase. This Return & Refund Policy explains how returns, exchanges, and refunds work at Packoom.
By placing an order on our website, you agree to the terms below.
1. Eligibility for Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, the item must be:
- Unused
- In its original condition
- In the original packaging
- Accompanied by proof of purchase
Items returned with signs of use, damage, or missing components may not qualify for a full refund.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Intimate products
- Cosmetics or personal care items
- Gift cards
- Downloadable or digital products
- Final sale/clearance items (if marked as such)
If an item is damaged or defective upon arrival, it remains eligible for replacement under the Defective, Damaged, or Incorrect Items section below.
3. Exchanges
We offer exchanges for:
- Incorrect size
- Different color
- Product replacement of the same value
Exchange requests must be submitted within 30 days of delivery. If the requested item is out of stock, we will issue a refund instead.
4. Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note: Shipping fees are non-refundable unless the item arrived damaged, defective, or incorrect.
5. Return Shipping Costs
If the return is due to a change of mind, wrong size chosen, or any customer error, you are responsible for return shipping costs.
If the return is due to an error on our part (wrong item sent, defective product, damaged on arrival), we will cover return shipping costs or provide a prepaid return label.
6. Defective, Damaged, or Incorrect Items
We stand by the quality of our products. You are entitled to a replacement or refund for defective goods.
If your item arrives:
- Damaged
- Defective
- Or different from what you ordered
Please contact us within 48 hours of receiving the package and include:
- Photos of the item
- Photos of the packaging
- Order number
- Shipping label
We will resolve the issue as quickly as possible.
7. Order Cancellations
Orders can only be canceled or modified before they are processed. Once an order has been shipped, it cannot be canceled.
8. Refund Processing Time
Refunds may take:
- 5–10 business days for bank or card providers to release funds
Some banks may take longer due to processing cycles. We cannot speed up bank processing times.
9. Items Returned Without Approval
Returns sent back without prior authorization or outside the return window may be rejected and sent back to the customer.
Contact Us
For any return or refund requests, please reach out to us at:
